FAQ

FAQ (Frequently Asked Questions)

1. What payment methods do you accept?

  • We accept payments via credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay.

2. How long will it take to receive my order?

  • Order processing times typically range from 1-3 business days. Once your order has been processed, delivery times may vary depending on your location and selected shipping method. Estimated delivery times will be provided at checkout.

3. Do you offer international shipping?

  • Yes, we offer international shipping to select countries. Additional shipping fees and import duties may apply depending on your location. Please refer to our Shipping Policy for more information.

4. What is your return policy?

  • We offer a hassle-free return policy for eligible items within 10 days of receiving your order. Items must be unused, unworn, and in their original condition with tags attached. Please refer to our Return Policy for detailed instructions.

5. How can I track my order?

  • Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can track the status of your order using the provided tracking number through our website or the carrier's website.

6. What should I do if I receive a defective or incorrect item?

  • If you receive a defective or incorrect item, please contact our customer service team at  contact.trendzandfashion@gmail.com
    within 3 days of receiving your order. We will gladly assist you with a replacement or refund.

7. Can I cancel or modify my order after it has been placed?

  • We process orders quickly to ensure prompt delivery. If you need to cancel or modify your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request, but we cannot guarantee changes once an order has been processed.

8. Do you offer gift wrapping or personalized messages?

  • At this time, we do not offer gift wrapping or personalized messages. However, we are continuously exploring new ways to enhance your shopping experience, so stay tuned for updates!

9. How can I contact your customer service team?

  • You can reach our customer service team via email at contact.trendzandfashion@gmail.com 
    or by phone at +923044520438. Our team is available 24hours to assist you with any inquiries or concerns.