Refund Policy

At TrendzandFashion, we want you to be completely satisfied with your trendy fashion purchases. If for any reason you are not satisfied with your order, we offer a straightforward refund policy to ensure your peace of mind. Please review the following information regarding our refund process:

Eligibility for Refunds:

  • To be eligible for a refund, items must be unused, unworn, and in their original condition with tags attached.
  • Refunds must be requested within 10  days of receiving your order.
  • Certain items such as intimate apparel, swimwear, and accessories may be ineligible for refund due to hygiene reasons. Please refer to product descriptions for any specific refund restrictions.

Refund Process:

  1. Contact our customer service team at Email:contact.trendzandfashion@gmail.com to request a refund.
  2. Provide your order number and details of the item(s) you wish to return.
  3. Our customer service team will provide you with instructions on how to return your item(s) and any required return authorization or shipping labels.
  4. Once your return is received and inspected, we will process your refund to the original payment method used for the purchase.

Return Shipping:

  • Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
  • We recommend using a trackable shipping service to ensure your return is received safely.

Refund Timeline:

  • Please allow 10 days for the refund to be processed and credited back to your account, depending on your payment provider's processing times.
  • Refunds may take additional time to appear in your account depending on your bank or credit card company's policies.

Exchanges:

  • Unfortunately, we do not offer exchanges at this time. If you wish to exchange an item, you may return it for a refund and place a new order for the desired item.

Questions or Concerns: If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer service team at [insert contact email or phone number]. We're here to assist you with any inquiries and ensure your shopping experience with TrendzandFashion is satisfactory.